Who are we?
‘The Plan Taker’ is a national and international company specialising in the technical and tactical analysis of professional football and dedicated to the specific training of football coaches and trainers, both online and in person.
Our website is www.theplantaker.com and you can contact us with any questions or suggestions at info@theplantaker.com.
General Terms and Conditions of Sale
The general terms and conditions of “The Plan Taker” have been drawn up in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce, Royal Legislative Decree 1/2007 of 16 November approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, all of which are mandatory legal provisions.
By using this website or by purchasing or requesting the purchase of a product or service through it, the user agrees to be bound by these Terms and Conditions. Therefore, if you do not agree with all of them, you should not use this website.
Please note that these conditions are subject to change.
The user is responsible for consulting them each time they access, browse and use the website, as those that are in force at the time the services are requested will be applicable.
For any questions users may have regarding the terms and conditions, they may contact the owner using the contact details provided below.
Information on services and training
Through the website www.theplantaker.com we sell services and specific training for football coaches and trainers.
Specifically, we currently offer:
FORMATION:
SUBSCRIPTION:
Access to the subscription is instantaneous once the customer makes the payment, and the customer loses access to the subscription once they cancel, retaining access until the end of the month or year already paid for.
COLLECTIONS:
Collections uploaded to The Plan Taker platform offer automatic access once payment has been made. There is no possibility of a refund.
If for any reason the customer experiences a technical problem and cannot access the site, loses their login details, or cannot recover their password, they should simply send an email to info@theplantaker.com so that we can help you resolve the issue during our business hours.
services:
one to one:
This is an exclusive programme that will be carried out on an extraordinary basis on a personalised basis. If contracted, it includes four 1-hour training sessions with a professional, who will personally address your questions and needs.
price and taxes
Prices are clearly marked on the website. Prices are in euros, and we reserve the right to offer prices in currencies other than euros for the convenience of our international customers. This is a total price that includes taxes, if applicable in each case. If taxes are not included, this will be indicated at checkout and on the sales page.
- We reserve the right to apply discounts and price changes when we deem appropriate, as well as to create discount coupons for promotions we deem appropriate, with the conditions that best suit the circumstances and objectives of the company and for the duration we deem appropriate.
- In order to issue invoices, we require customers to accurately complete the payment form.
- Invoices will be sent automatically by email after the purchase has been made. If this is not the case, the user may send an email to info@theplantaker.com to request it and send it manually.
payment method
Payments will be made through the website's sales page, where you can pay securely with your credit card through the Stripe system or, in the case of subscriptions, if the customer requests it in advance, by bank transfer.
Right of withdrawal
In the case of purchasing an annual subscription, the user has the right to withdraw from their purchase within 7 calendar days without justification. To exercise the right of withdrawal, the user must cancel the subscription through their personal profile in an unequivocal manner or by expressly requesting it via email to The Plan Taker.
To meet the withdrawal deadline, it is sufficient for the cancellation or communication regarding the user's request to cancel this right to be sent before the corresponding deadline expires. Always prior to completion.
In the event of withdrawal, “The Plan Taker” will refund the payment made by the user to the same account from which it originated, minus a 5% bank fee charged by the payment gateways.
Although you have seven days to cancel purchases made online, there are some exceptions
- The right of withdrawal shall not apply to collections or masterclasses once the download of content has begun.
customer service
The Plan Taker has a customer service department so that users can manage their complaints and queries, request guarantees, and exercise their right of withdrawal, which will be carried out via email. Users can send their complaints, claims, or requests for information to the email address indicated at the beginning of these terms and conditions.
data protection
The Plan Taker is responsible for processing the user's personal data and informs them that this data will be processed in accordance with the provisions of Organic Law 3/2018 of 5 December on the protection of personal data and the guarantee of digital rights and EU Regulation 2016/ 679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
Data collected
The data collected on this site are as follows:
- Account opening: when creating a user account, register your surname, first name, login details, location and payment details.
- Login: when the user logs in to the website, email address.
- Cookies: Cookies are used when using the website. Users can disable cookies in their browser settings.
use of personal data
The purpose of collecting personal data from users is to provide them with the services of the website, improve them, and maintain a secure environment.
More specifically, the data is as follows:
- Access to and use of the website by the user.
- Website operation management and optimisation.
- Organisation of the terms and conditions of use of payment services.
- Verification, identification, and authentication of data transmitted by the user.
- Fraud prevention and detection.
- Sending commercial information according to user preferences
implementation of user rights
In accordance with the regulations applicable to personal rights, users have the right to withdraw their consent at any time. They also have the right to access, rectify, transfer and delete their data, and to limit or oppose its processing.
If you have an account on this website:
- you may request to receive an export file of the personal data we hold about you, including any data you have provided to us. You may also request that we delete any personal data we hold about you. This does not include any data we are required to retain for administrative, legal or security purposes.
- you may request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You may also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you request a password reset, your IP address will be included in the reset email.
Cookies
If you visit our login page, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set several cookies to save your login information and your screen display options. Login cookies last for two days, and screen options cookies last for one year. If you select ‘I accept’, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Applicable legislation
These general terms and conditions are governed by Spanish law. The parties agree, at their discretion, to submit any disputes to the courts and tribunals of the seller's domicile, waiving any other jurisdiction.